The Create Service Request API is used to raise a successful dispute service request, it creates a request for a particular transaction sent in the request with the proper reason to raise a request. If raised successfully, this API shares the generated service request and its details in its response.

Environment


Sandbox	https://payusandbox-kong.pc.enstage-sas.com/api/odr/v2/createServiceRequest
Production	Contact your WIBMO KAM or support.

Sample request

curl --request POST \
     --url https://payusandbox-kong.pc.enstage-sas.com/hexappiuat/api/v2/qa/payuppi/odrService/api/odr/v2/createservicerequest \
     --header 'X-Consumer-Custom-ID: 8654891RYY57Q0C54329BAD9C7A2DU0G1' \
     --header 'bankId: 6060' \
     --header 'clientId: 2040' \
     --header 'content-type: application/json' \
     --header 'entityId: 100' \
     --header 'secureCode: FSeAh0yFMopKgU6UNuYLk6' \
     --header 'x-api-key: 4A02C4267C9A97A1488AB3259FD1A725' \
     --data '
{
  "token": "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"
}
'

Response parameters (Decrypted)

This API will provide a token in the response that must be decrypted using the Decrypt API. The decrypted response is similar to the following:

Parameter	Type	Parameter Requirement	Description
bankId	numeric(4)	Conditional	Value echoed from the request.
clientTxnId	String(100)	Mandatory	Unique ID generated by the calling application for each API request.
responseCode	String(4)	Mandatory	Contains the status of the transaction.
responseMessage	String (15)	Mandatory	Response message based on the response code.
serviceRequestNo	numeric(4)	Conditional	A Unique ID generated for each service request.
responseDateTime	numeric(14)	Mandatory	Response date time in the format YYYYMMDDHHMMSS with time in 24-hour format

Sample response (Decrypted)

{
    "responseCode": "00",
    "responseMessage": "Success",
    "responseDateTime": "12-12-2023 16:35:33",
    "bankId": 6010,
    "clientTxnId": "test131",
    "serviceRequestNo": 101
}

Error codes

Error Code	Description
00	SUCCESS
03	INVALID REGISTERED MOBILE NUMBER
04	INVALID BENEFICIARY MOBILE NUMBER
05	INVALID REGISTERED EMAIL ID
06	ALREADY OPEN SERVICE REQUEST EXIST FOR THE GIVEN TRANSACTION
08	ALREADY SERVICE REQUEST HAS BEEN SETTLED FOR THE GIVEN TRANSACTION
12	INTERNAL SERVER ERROR
14	REJECTED SERVICE REQUEST COUNT EXCEEDED FOR THE GIVEN TRANSACTION
155	SERVICE UNAVAILABLE
1001	CARD NOT FOUND
1303	CUSTOMER DETAILS NOT PRESENT
1304	MORE THAN ONE CUSTOMER IDENTIFIER NOT ALLOWED
9004	INVALID FIELD FORMAT
9007	INVALID BANK ID
9008	INVALID CLIENT ID
9009	BANK CLIENT ID MISMATCH
9010	REQUEST SOURCE IS MANDATORY
9011	REQUEST SOURCE CAN EITHER BE CSR OR API
9012	TRANSACTION ID IS MANDATORY
9013	TRANSACTION ID SHOULD CONTAIN ONLY NUMBERS
9014	DISPUTE COMMENT IS MANDATORY
9015	DISPUTE REASON ID IS MANDATORY
9016	TRANSACTION AMOUNT IS MANDATORY
9017	INVALID TRANSACTION AMOUNT
9018	TXN DATE TIME IS MANDATORY
9019	INVALID TXN DATE FORMAT
9020	CLIENT TXN ID IS MANDATORY
9021	INVALID CLIENT TXN ID
9023	DISPUTE REASON ID NOT CONFIGURED
9024	TRANSACTION ID MISMATCH FOR GIVEN DETAILS
9025	TRANSACTION ID NOT PRESENT IN DB
9026	INVALID TXN DATE
9027	NO UNIQUE IDENTIFIER PROVIDED
9028	INVALID CUSTOMER ID
9029	INVALID DISPUTE COMMENT
9029	INVALID DISPUTE COMMENT
9030	INVALID MOBILE NUMBER

Request parameters

Reason IDs

Reason ID	Description
`1`	I did not do this transaction
`2`	I have been billed multiple times for the same transaction
`3`	I still have not received my refund
`4`	Money got debited from my account but merchant did not receive payment
`5`	Mismatch between amount debited from my A/C and amount billed by the merchant
`6`	Goods or Services Not Provided / Not Received
`7`	Others
`8`	Transaction drop
`9`	Amount not credited back to source
`10`	Cash back queries
`11`	Delay in loading of wallets
`12`	Related to Fees/charges/disclosures