The Fetch Specific Request API is to get all the required data of a dispute service request with the provided service request id. If the request is successful, this API shares all the general details needed by a customer to view the service created by them in the response.

Response parameters

Parameter	Type	Parameter Requirement	Description
responseDateTime	numeric(14)	Mandatory	Response date time in the format YYYYMMDDHHMMSS with time in 24-hour format
urn	numeric (12)	Mandatory	Unique Identifier of a card also known as reference number
cardNumber	numeric (16)	Mandatory	Card number.
ServiceRequestNo	numeric (20)	Mandatory	SR number
serviceRequestStatus	string (100)	Mandatory	The current status of the service will be shared
txnDateTime	numeric (14)	Mandatory	Timestamp of the transaction
transactionId	numeric (50)	Mandatory	A Unique ID of the transaction for which the dispute is to be raised
merchantName	String (100)	Mandatory	The Merchant name of the transaction
txnAmount	Numeric (50)	Mandatory	Transaction amount for which this dispute has to be raised. This will be as implied decimal
disputeReason	String(100)	Mandatory	The dispute reason which is predefined and selected by the user
disputeComment	String(1000)	Mandatory	The comment of the maker for the dispute, giving it’s detailed description
currentStatus	String(50)	Mandatory	The current status of the it was updated last time
createdDateTime	numeric (14)	Mandatory	Timestamp of the request creation date time
lastModifyDate	numeric (14)	Mandatory	Timestamp of the last modified date time
createdBy	String(50)	Mandatory	The user description by whom the service request was created
responseMessage	String (15)	Mandatory	Response message based on the response code.
responseCode	String (100)	Mandatory	Represents the status of the transaction.
status	String(50)	Mandatory	The status of every audit to which it was updated every time
operationComment	String(100)	Optional	The comment from the bank operations team of every time when the service request was updated
bankId	Numeric(4)	Mandatory	Bank Id is provided by Platform to identify issuer/PPI of the program.
internalComment	String(100)	Mandatory	The internal comment from the bank operations team of every time when the service request was updated
updatedOn	numeric (14)	Mandatory	Timestamp of the last modified date time
lastModifyBy	String(50)	Mandatory	User id of the last modified by

Sample response

{
    "responseCode": "00",
    "responseMessage": "Success",
    "responseDateTime": "12-12-2023 16:23:52",
    "bankId": 6010,
    "serviceRequest": {
        "serviceRequestNo": 100,
        "currentStatus": "OPEN",
        "txnDateTime": "2023-12-20 06:30:00",
        "transactionId": "44022",
        "merchantName": "Kee",
        "txnAmount": "1000.50",
        "urn": 70000000996,
        "createdBy": "admin",
        "disputeReason": "I have been billed multiple times for the same transaction",
        "disputeComment": "Testing",
        "createdDateTime": "2023-12-12 10:52:44",
        "csrFileName": "NA",
        "lastModifyBy": "NA",
        "requestSource": "CSR"
    }
}

Request parameters