get https://payusandbox-kong.pc.enstage-sas.com/odrService/api/odr/v2/viewservicerequest/1
The Fetch Specific Request API is to get all the required data of a dispute service request with the provided service request id. If the request is successful, this API shares all the general details needed by a customer to view the service created by them in the response.
Response parameters
| Parameter | Type | Parameter Requirement | Description |
|---|---|---|---|
| responseDateTime | numeric(14) | Mandatory | Response date time in the format YYYYMMDDHHMMSS with time in 24-hour format |
| urn | numeric (12) | Mandatory | Unique Identifier of a card also known as reference number |
| cardNumber | numeric (16) | Mandatory | Card number. |
| ServiceRequestNo | numeric (20) | Mandatory | SR number |
| serviceRequestStatus | string (100) | Mandatory | The current status of the service will be shared |
| txnDateTime | numeric (14) | Mandatory | Timestamp of the transaction |
| transactionId | numeric (50) | Mandatory | A Unique ID of the transaction for which the dispute is to be raised |
| merchantName | String (100) | Mandatory | The Merchant name of the transaction |
| txnAmount | Numeric (50) | Mandatory | Transaction amount for which this dispute has to be raised. This will be as implied decimal |
| disputeReason | String(100) | Mandatory | The dispute reason which is predefined and selected by the user |
| disputeComment | String(1000) | Mandatory | The comment of the maker for the dispute, giving it’s detailed description |
| currentStatus | String(50) | Mandatory | The current status of the it was updated last time |
| createdDateTime | numeric (14) | Mandatory | Timestamp of the request creation date time |
| lastModifyDate | numeric (14) | Mandatory | Timestamp of the last modified date time |
| createdBy | String(50) | Mandatory | The user description by whom the service request was created |
| responseMessage | String (15) | Mandatory | Response message based on the response code. |
| responseCode | String (100) | Mandatory | Represents the status of the transaction. |
| status | String(50) | Mandatory | The status of every audit to which it was updated every time |
| operationComment | String(100) | Optional | The comment from the bank operations team of every time when the service request was updated |
| bankId | Numeric(4) | Mandatory | Bank Id is provided by Platform to identify issuer/PPI of the program. |
| internalComment | String(100) | Mandatory | The internal comment from the bank operations team of every time when the service request was updated |
| updatedOn | numeric (14) | Mandatory | Timestamp of the last modified date time |
| lastModifyBy | String(50) | Mandatory | User id of the last modified by |
Sample response
{
"responseCode": "00",
"responseMessage": "Success",
"responseDateTime": "12-12-2023 16:23:52",
"bankId": 6010,
"serviceRequest": {
"serviceRequestNo": 100,
"currentStatus": "OPEN",
"txnDateTime": "2023-12-20 06:30:00",
"transactionId": "44022",
"merchantName": "Kee",
"txnAmount": "1000.50",
"urn": 70000000996,
"createdBy": "admin",
"disputeReason": "I have been billed multiple times for the
same transaction",
"disputeComment": "Testing",
"createdDateTime": "2023-12-12 10:52:44",
"csrFileName": "NA",
"lastModifyBy": "NA",
"requestSource": "CSR"
}
}