Fetch All Service Requests API

The Fetch All Service Requests API is used to fetch all the service requests raised during the date range..

Environment


Sandbox	https://payusandbox-kong.pc.enstage-sas.com/hexappiuat/api/v2/qa/payuppi/odrService/api/odr/v2/viewservicerequests>
Production	Contact your WIBMO KAM or support.

Sample request

curl --request POST \
     --url https://payusandbox-kong.pc.enstage-sas.com/hexappiuat/api/v2/qa/payuppi/odrService/api/odr/v2/viewservicerequests \
     --header 'X-Consumer-Custom-ID: 8654891RYY57Q0C54329BAD9C7A2DU0G1' \
     --header 'bankId: 6060' \
     --header 'clientId: 2040' \
     --header 'content-type: application/json' \
     --header 'entityId: 100' \
     --header 'secureCode: FSeAh0yFMopKgU6UNuYLk6' \
     --header 'x-api-key: 4A02C4267C9A97A1488AB3259FD1A725' \
     --data '
{
  "token": "cbmybddd/blVjlCsFeyyva3WxJaMO0uxS+Mn/IsXi2zFi5W1M6tJYceQ4sUFJ8FZR0FmBklVbctfiSHBR4Yw/G0vFzJHby6O1CjVpYLRnMKnmDraLKcXxRqXmEc2x2fhsbhOe/9IDdnvTAnoeBizkygnUaMxWTh3mqrPBrhIR+jhbpLRATv+USKxccqmWXd7wW38KAql8uK4AbY6802/sw=="
}
'

Response parameters (Decrypted)

This API will provide a token in the response that must be decrypted using the Decrypt API. The decrypted response is similar to the following:

Parameter	Type	Parameter Requirement	Description
responseDateTime	Numeric(14)	Mandatory	Response date time in the format YYYYMMDDHHMMSS with time in 24-hour format
urn	numeric (6)	Mandatory	Echoed from the request.
cardNumber	numeric (16)	Optional	Card number of the card holder.
serviceRequest	Object array	Mandatory	List of SRs for the customer.

Sample response (Decrypted)

{
    "responseCode": "00",
    "responseMessage": "Success",
    "responseDateTime": "12-12-2023 16:24:42",
    "bankId": 6010,
    "serviceRequest": [
        {
            "serviceRequestNo": 92,
            "currentStatus": "OPEN",
            "txnDateTime": "2023-01-24 05:14:25",
            "transactionId": "16578",
            "merchantName": "unnati",
            "txnAmount": "100",
            "urn": 70000000996,
            "createdBy": "admin",
            "disputeReason": "I have been billed multiple times for the
            same transaction",
            "disputeComment": "testing for QA",
            "createdDateTime": "2023-12-08 06:05:30",
            "csrFileName": "NA",
            "lastModifyBy": "NA",
            "requestSource": "CSR"
        },
        {
            "serviceRequestNo": 100,
            "currentStatus": "OPEN",
            "txnDateTime": "2023-12-20 06:30:00",
            "transactionId": "44022",
            "merchantName": "Kee",
            "txnAmount": "1000.50",
            "urn": 70XXXXXX6,
            "createdBy": "admin",
            "disputeReason": "I have been billed multiple times for the
            same transaction",
            "disputeComment": "Testing",
            "createdDateTime": "2023-12-12 10:52:44",
            "csrFileName": "NA",
            "lastModifyBy": "NA",
            "requestSource": "API"
        }
    ]
}

Error codes

Error Code	Description
00	SUCCESS
14	Service request does not exist
9007	INVALID BANK ID
9008	INVALID CLIENT ID
9009	BANK CLIENT ID MISMATCH
9028	INVALID CUSTOMER ID
9030	INVALID MOBILE NUMBER
9031	INVALID SERVICE STATUS
9032	SERVICE STATUS NOT CONFIGURED
9033	FROM DATE IS MANDATORY
9034	TO DATE IS MANDATORY

Request parameters

Reason IDs

Reason ID	Description
`1`	I did not do this transaction
`2`	I have been billed multiple times for the same transaction
`3`	I still have not received my refund
`4`	Money got debited from my account but merchant did not receive payment
`5`	Mismatch between amount debited from my A/C and amount billed by the merchant
`6`	Goods or Services Not Provided / Not Received
`7`	Others
`8`	Transaction drop
`9`	Amount not credited back to source
`10`	Cash back queries
`11`	Delay in loading of wallets
`12`	Related to Fees/charges/disclosures